Refund policy

Returns

USA Customers

Any item can be returned in new/unused condition and in original packaging. Returns are accepted within 14 days of delivery 
  • Returns requested within 14 days of the delivery date and in original packaging, that are unused, will be accepted.
  • Our original shipping and delivery fees are not refundable.
  • Returned goods have a 30% restocking fee.
  • There is a flat rate $35 return label cost for orders of $250 or less, for orders of $250 or more the return shipping will be at cost. If you’d like to use your own label feel free to do so and see below for shipping instructions.
International Customers
Unfortunately, we are not able to accept returns at this time for international orders. 

Defective/Damaged Orders:
Damage happens, and we will make it right! If your order arrives damaged or defective just  let us know within 14 days of delivery. Email photos of the damage along with the packing slip to support@diyhairpinlegs.com. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@diyhairpinlegs.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@diyhairpinlegs.com.

Shipping
To return your product, please use our returns portal here: https://www.diyhairpinlegs.com/a/returns